Policies

We work hard to not overuse antibiotics.

We educate families on appropriate use of antibiotics, but follow evidence-based guidelines and don’t automatically treat ear pain or a green snotty nose with antibiotics.

We do not routinely prescribe antibiotics over the phone as we do not believe that is good medicine. We will prescribe an antibiotic when we believe it is an appropriate treatment.

Everyone's Time is Equally Valuable.

We ask that you arrive 10-1 5 minutes before your scheduled appointment time. We understand sometimes things happen beyond your control that may cause you to be late. However, we reserve the right to ask you to reschedule if you arrive late for your appointment.

Our practice makes every effort to run on time with appointments, as we believe everyone’s time is equally valuable.

Upcoming Appointments Via Phone/Text Message/Email

Missed Appointments: Broken appointments represent a cost to us, to you, and to other patients who could have been seen in the time set aside for you. If you are late or miss an appointment, our office reserves the right to ask you to reschedule your child's appointment and mark your child as a No Show for that visit. 

Our practice allows our patients to receive 3 No Shows during a years time. Once a 3rd No Show is received, our practice may discharge your child from our practice.

Click here to download and print our Financial Policy

Download and print a copy our privacy policy here.

Efficiency through the use of technology

You will be encouraged to consult our website, register for and use our patient portal, and effectively use automated reminders for appointments and for routine care/immunizations that are due.

Childhood vaccinations are very important in keeping children of all ages safe and healthy. Our practice strongly believes that keeping your child up to date on their vaccinations is important in your child’s overall health. We understand that sometimes there are fears and concerns related to vaccines. We are committed to providing you with the most up to date information relating to childhood vaccines so you can make an informed decision when it comes to your child.

Our providers believe that vaccinations work to prevent preventable communicable diseases like Measles, Mumps, and Polio. They believe that vaccinations are essential in keeping our community and each other safe and healthy. For these reasons, our providers require vaccinations to be a patient in our practice. However, we are also sympathetic to the fears and concerns that you may have as a parent regarding vaccines. For this reason, we do allow you the choice to delay vaccines for your child’s 1st year of life. Our providers offer a catch-up schedule to get your child back on schedule once they turn a year old.

Our providers require anyone who is delaying vaccinations to sign a contract that states that you agree to give your child’s vaccinations after they turn 1 year old and that you agree to adhere to our clinic’s vaccination catch-up schedule. Failure to keep this contract, keep appointments where vaccinations are given, or any other violation of this policy will result in your child being discharged from our medical practice. This is not an easy decision, and it is not meant to punish anyone for not vaccinating their child, however, it is for the safety and wellbeing of all our patients and staff members. If you have any questions related to this policy, please feel free to speak with one of our staff members.

Our practice values the opportunity that we have to treat your child for all of their healthcare needs.  We realize that at times it may be necessary to take your child to see another healthcare provider such as an urgent care or ER. However, our providers ask that you keep that to a minimum and only do so if instructed to by our staff or on-call service. 

Reasons to visit an ER should be due to a true emergency.  This would include things such as a broken bone, if your child was involved in a car accident, if they are having difficulty breathing, if they need stitches and our office is closed, a fever of 105 or greater that you cannot get under control with medications, etc. Urgent Care should not be used unless our staff or on-call-service advises you to take your child. We ask that you bring your child to see our providers above taking them anywhere else. 

Our practice monitors our patient's use of the ER and Urgent Cares. We receive reports when a patient of ours is seen at another healthcare facility and the reason for their visit. If you utilize  other healthcare settings for non-emergent reasons, or without being instructed to do so, you will receive a warning letter in the mail. If you continue  use the ER or Urgent Care after you receive a warning letter- your child will be discharged from our clinic.